December 14, 2015
Telcos Aiming To Boost Customer Care Through Big Data
Earlier this year, Guavus sponsored a big data survey report by Heavy Reading. The results mirror what we are finding with our own customers. Using big data analytics applications for Customer care solutions will be the top priority for telecommunications companies in the coming years. Research revealed that 87 per cent of network providers have... Read More »
November 19, 2015
Can CSPs play Google at its own game?
Part 3 in a 3 part series Can CSPs play Google at its own game? The prospect of Google’s Project Fi creates uncertainty about the future of the telecoms industry. While partnering with Google will be an obvious choice for CSPs, as described in my last post, there is also a chance for CSPs to... Read More »
November 13, 2015
Partnering for success in a Google Fi World
Part 2 in a 3 part series. Partnering for success in a Google Fi World In my last blog, I discussed the conundrum facing telcos in relation to how to respond to the rise of Google Fi and other network agnostic services: they can either go with the flow, fight fire with fire, or stick... Read More »
November 6, 2015
In a Google Fi future, who will own the customer experience?
Part 1 of a 3 part series In a Google Fi future, who will own the customer experience? Connectivity is one of the most important aspects of the 21st century. In business and in our personal lives, having a consistent, high-quality internet or phone connection is a necessity. In fact, as far back as 2011,... Read More »