July 12, 2016

Chris Menier Named to the Multichannel News ‘40 Under 40’

  Guavus would like to congratulate our own Chris Menier, VP of products and strategy, for being named to the Multichannel News 2016 class of 40 executives under the age of 40. The ‘40 Under 40’ is a listing of executives to know in multichannel TV and related media fields. The editors of Multichannel News... Read More »

December 14, 2015

Telcos Aiming To Boost Customer Care Through Big Data

Earlier this year, Guavus sponsored a big data survey report by Heavy Reading. The results mirror what we are finding with our own customers. Using big data analytics applications for Customer care solutions will be the top priority for telecommunications companies in the coming years. Research  revealed that 87 per cent of network providers have... Read More »

November 19, 2015

Can CSPs play Google at its own game?

Part 3 in a 3 part series Can CSPs play Google at its own game? The prospect of Google’s Project Fi creates uncertainty about the future of the telecoms industry. While partnering with Google will be an obvious choice for CSPs, as described in my last post, there is also a chance for CSPs to... Read More »

November 13, 2015

Partnering for success in a Google Fi World

Part 2 in a 3 part series. Partnering for success in a Google Fi World In my last blog, I discussed the conundrum facing telcos in relation to how to respond to the rise of Google Fi and other network agnostic services: they can either go with the flow, fight fire with fire, or stick... Read More »

November 6, 2015

In a Google Fi future, who will own the customer experience?

Part 1 of a 3 part series In a Google Fi future, who will own the customer experience? Connectivity is one of the most important aspects of the 21st century. In business and in our personal lives, having a consistent, high-quality internet or phone connection is a necessity. In fact, as far back as 2011,... Read More »

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