Current Openings » Technical Writer

Technical Writer

Engineering | Gurgaon, India

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Experience:- 2 -3 years in product documentation along with instructional designing

Education: Bachelor’s/Master’s degree in any field, preferably Computers or English.

Tools:

  • MadCap Flare, Adobe FrameMaker, RoboHelp, Captivate
  • Screen capture tool such as MadCap Capture or SnagIT
  • Experience in Content Management Systems and Version Control Tools

Responsibilities:

  • Write highly technical documentation (including conceptual, task-based, and reference documentation) that describes the platform software functionality
  • Write content for installation guides, user guides, reference guides, Help systems, and troubleshooting guides
  • Conduct interviews with various technical subject matter experts to gather information
  • Research and transform complex technical concepts, specifications, and procedures into user-oriented information for non-technical and technical audiences
  • Develop user documentation according to established quality guidelines
  • Publish user documentation in a variety of formats, such as HTML Help and browser-based Help, compile and test online help
  • Understand the business problem, learner profile, and the evaluation methodology to implement in the proposed learning solution
  • Prepare materials for Instructor Development Workshops and Train the Trainers.

Skills:

  • Demonstrate excellent analytical and written communication skills
  • Work in an agile development environment
  • Write topic-based user documentation
  • Demonstrate excellent attention to detail, and quickly grasp complex technical concepts
  • Work independently on given assignments, multitask, prioritize, and develop schedules
  • Follow established processes and quality guidelines, and participate in developing new processes and quality guidelines
  • Experience of Learning Content Design and Development Framework
  • Analyze the characteristics of existing and emerging technologies and their use in an instructional environment.

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