AI-Based Operational Analytics Platform That Transforms Operations, Increases Revenue and Reduces Costs for Cable Operators
Released Thursday, November 2, 2017
View release on GlobeNewswire.com
SAN MATEO, Calif., Nov. 02, 2017 (GLOBE NEWSWIRE) — Guavus, a pioneer in developing artificial intelligence (AI)-based big data analytics platforms, today announced that the SCTE•ISBE has presented the Company with the prestigious Innovators Award at the SCTE•ISBE 2017 Cable-Tec Expo, recently held in Denver, Colorado. Guavus was recognized for its AI-based, advanced analytics platform, Guavus Reflex, which supports the operational infrastructure of the top communication service providers worldwide, including 6 of the top 7 communication service providers in the world.
The SCTE•ISBE Innovators Award recognizes individuals, organizations or groups that have introduced a product or service for the cable industry that creates a more efficient system and/or an improved customer experience. SCTE•ISBE honors recipients of the award during its annual Cable-Tec Expo, a preeminent conference and exhibition for the cable industry.
“With its Reflex platform, Guavus has met the key criteria for this year’s Innovators Award,” said Chris Bastian, senior vice president and CTO of SCTE•ISBE. “By giving operators an unprecedented view into the customer experience, allowing prioritization of resources and driving proactive service assurance, Guavus Reflex is enabling operators to create more efficiencies, reduce operational costs and provide superior experiences and services.”
Guavus Reflex, which boasts broad adoption amongst cable operators and service providers globally, was lauded for its unique analytics architecture which leverages machine learning to transform network and service operations while enhancing the customer experience. The results are reduced operational expenses and improved customer satisfaction and retention.
The SCTE•ISBE Innovators Award recognized both the current success of the Guavus Reflex platform, as well as its promise for addressing new industry challenges such as Internet of Things (IoT) that require added intelligence and broader scale. Collectively, Reflex deployments are already ingesting and analyzing five petabytes of data daily, and helping customers realize significant cost efficiencies, such as saving one operator $70 million annually in truck rolls.
“We’re pleased that SCTE•ISBE has recognized our unique AI-centered approach to transforming business operations for service providers,” said Faizel Lakhani, CEO of Guavus. “We recognize the challenges that these organizations face in delivering the best possible experience to their customers, while controlling the costs associated with operations and support, and are committed to addressing these challenges with continued innovation.”
Proven at the world’s most demanding customers, Tier 1 service providers, Guavus is at the forefront of streaming big data analytics, artificial intelligence and machine learning innovation. Guavus processes half a trillion records every day for over 450 million individuals, enabling businesses to analyze data the instant it’s captured, driving faster decision-making, lower costs and higher growth.
The Guavus Reflex® advanced analytics platform enables customers to gain a competitive edge by helping them put all their data to work to uncover new insights and make better quality and timely decisions. Guavus provides next-generation, big data analytics applications for systems planning and operations, mobile traffic analytics, marketing, customer care, security and IoT.