Guavus Live Ops
Enabling Next General Digital Operations
How do you optimize network performance, increase customer satisfaction and reduce costs all at the same time? With advanced network analytics. Guavus accelerates your customer care operations by providing a comprehensive real-time understanding of what is really happening in your network. By using adaptive analytics to correlate separate data sources such as – call logs, trouble tickets, service calls, and network and equipment change records – Guavus Live Ops can determine in real-time how one event can negatively impact thousands of customers and alert network operations staff.
Guavus Live Ops is a big data operations analytics module that accelerates your operations by decreasing network and care operations costs and improving both uptime and Net Promoter Score (NPS). Live Ops identifies subtle network issues more quickly and simultaneously reduces the time it takes operators to understand and repair issues. Millions of network, telemetry and customer events per day are ingested and correlated from multiple disparate sources such as customer calls, trouble tickets, network alarms, and radio frequency data. These data streams are normalized and joined together with data-at-rest such as device type, firmware version and network topology, to create an enriched set of events and performance data.
Guavus algorithms analyze the millions of time series based on collected events and contextualizes these events with related attributes in order to automatically establish and maintain computed patterns and baselines. Using advanced machine learning, Live Ops automatically identifies anomalies in the baselines that lead to incidents, routinely uncovering what standard threshold alerting systems fail to detect and dramatically reducing the time needed to understand the root issue of the problem. Closed loop actions can be triggered, improving network uptime and slashing operational costs.