Guavus Helps Transform CSP Operations with Machine Intelligence at TM Forum Live!
Company executives join CSPs on panel to discuss how machine intelligence can help transition legacy networks and transform the customer experience
San Mateo, Calif. – May 2, 2017 – Guavus, Inc., a pioneer in developing Machine Intelligent, big data analytics platforms, today announced it will showcase its new breed of operations analytics that advance the CSP customer experience and deliver machine learning driven efficiency at TM Forum Live!, May 15-18 in Nice, France. The company will also host CSPs and technology leaders in a discussion about the role of Machine Intelligence (MI) in redefining operations on a panel at the event.
Use cases and demos (Agora Level 2, Suite I & J):
Guavus will showcase how CSPs are using a new breed of operations analytics modules to understand and anticipate customers’ needs, provide enriched service assurance in legacy and SDN/NFV environments, enable seamless experiences for VoLTE and other capabilities such as:
- Discover and prioritize service anomalies according to customer impact;
- Real-time assisted and preventative customer care;
- Proactively prescribe maintenance that improves the customer experience;
- Offer data monetization opportunities;
- Provide real-time policies for tethering detection and enforcement; and
- Dynamic subscriber segmentation.
TM Forum Customer Centricity Live!
On May 17 at 12:15 pm CET, Guavus’ David Yates, VP of Product Management will moderate the panel, Leveraging Operational and Machine Intelligence to Transform the Customer Experience, which feature a discussion between leading CSPs and technology on leveraging MI to help transition to a software-driven and service-oriented approach. Specifically, panelists will discuss the ways in which MI can use available data to identify potential problems, automate operational decisions, improve service assurance and proactively fix problems.
Panelists will include:
Souhail Haddaji, VP Transversal Programs Execution, du
Nuno Pimenta, Head of Service Campaigns, Altice Labs, S.A
Dominique Seminel, Customer and Employees Digital Experience, Group Project Manager, Orange
Dr. Roger Brooks, Chief Scientist, Guavus
Founded in 2006, Guavus has been built from the ground up to unlock the value of machine-generated big data for operational excellence. Guavus’ platform and application modules collect, enrich, and correlate massive volumes of structured and unstructured data, and apply machine intelligence techniques to drive contextualized actions for real-time decisioning.
Public Relations, Guavus